Refund Policy

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Return


We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at +6012 - 350 9396 or This email address is being protected from spambots. You need JavaScript enabled to view it. with details of the product and the defect. You can send the item you consider defective to:

          No. 56 Jalan Sutera Merah 3,

          Taman Sutera, 81200 Johor Bahru.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

 

Exchanges


We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at +6012 - 350 9396 or This email address is being protected from spambots. You need JavaScript enabled to view it. with details of the product and the defect. You can send the item you consider defective to:

          No. 56 Jalan Sutera Merah 3,

          Taman Sutera, 81200 Johor Bahru.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

 

Refund


We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at +6012 - 350 9396 or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Customer Care

   9.30 am - 5.30 pm

   +6012 - 350 9396

   cs@preciouslittlegift.com.my

    No. 56, Jalan Sutera Merah 3,

      Taman Sutera, 81200 Johor Bahru.

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